TRANFORMING BUSINESSES
WITH INSIGHT AND INNOVATION
Profile
PAT MCGARR
Result-driven User Researcher and Customer Experience Designer with +10 years of experience in conducting research (qualitative and quantitative), translating insight into strategy and collaborating with stakeholders to develop customer centric product
My experience has been acquired through working for multiple organisations such as Google, Vodafone, Guardian, Ford, British Telecom, United Nations, telecommunication conglomerate, tech start-up, to name a few.
I am a Keynote Speaker, Lecturer and Workshop Facilitator for Design Thinking, Service Design and Business Innovation for Start-up Incubators and Universities.
My Research Approach
As a researcher, my goal is to find truths that unlock product potential, not just answer questions. I combine analytical depth with creative approaches to deliver insight efficiently. I work closely with teams to build products that genuinely connect with users and support long-term business success.
My Research Philosophy in Action
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Efficiency with Integrity I selected methods that delivered maximum meaningful insight, combining short cycles with strategic depth.
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Root-Cause Focus I looked beyond surface behaviours to uncover the underlying motivations shaping user decisions.
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Insight as Leverage Each finding was crafted to not only address the immediate challenge but also unlock product potential across adjacent services.
Expertise
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User Research
Discovering in-depth insights of user needs, behaviours and motivations
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Business Intelligence
Defining business trends and successes by using data-driven techniques.
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Data Analysis
Providing insightful findings to create positive changes for organisations
Service Design/CX Design
Developing meaningful journeys and experiences that matter to customers
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Workshop facilitation
Leading Design thinking workshops in multiple industries
Strategy Development
Creating cutting edge strategy to increase business growth
Portfolio Highlight
Because of the NDA, I’m unable to share my recent work publicly — but if there’s a specific topic or area you’re curious about, I’d be delighted to share you some of my unpublished projects.
Latest Update
Smart Home Experience
Vodafone
Customer Loyalty Program
Avios (IAGL)
Digital Wellbeing
(Please contact me for more information about these projects)
